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Returns Policy

Last Updated: February 6, 2026

Our Commitment

At The Vintage Artefacts (TVA), we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help with our hassle-free returns policy.

Return Period

You have 30 days from the date of delivery to return most items for a full refund or exchange. Items must be in their original condition, unworn, unused, and with all original tags and packaging.

Eligible Items for Return

• Clothing and accessories in unworn condition with original tags
• Shoes in unworn condition with original box and packaging
• Electronics in original packaging with all accessories and documentation
• Home goods in unused condition with original packaging
• Sports equipment in unused condition

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personalized or custom-made items
• Intimate apparel and swimwear
• Earrings and body jewelry
• Beauty products and cosmetics that have been opened
• Sale or clearance items marked as "Final Sale"
• Gift cards

How to Return an Item

1. Contact Us: Email us at support@thevintageartefacts.com or call +91 7838040470 with your order number and reason for return
2. Receive Return Authorization: We'll provide you with a Return Authorization (RA) number and return shipping instructions
3. Pack Your Item: Securely pack the item in its original packaging with all accessories and documentation
4. Ship Your Return: Send the package to the address provided using the shipping method of your choice
5. Receive Your Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Return Shipping Costs

• Defective or Wrong Items: We'll cover all return shipping costs if the item is defective or if we sent the wrong item
• Change of Mind: Customers are responsible for return shipping costs for items returned due to a change of mind
• Free Return Shipping: Available for orders over ₹5,000 within India

Refund Processing

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: 5-7 business days
• UPI/Net Banking: 3-5 business days
• Wallet: 1-3 business days

Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange for a replacement or full refund, including return shipping costs. Please include photos of the damage when contacting us.

Lost or Stolen Packages

We're not responsible for packages that are lost or stolen after delivery confirmation. We recommend using a shipping method with tracking and signature confirmation for valuable returns.

International Returns

International customers are responsible for all return shipping costs and any customs duties or taxes. Refunds will be issued in the original currency, and exchange rate fluctuations are the customer's responsibility.

Questions?

If you have any questions about our returns policy, please don't hesitate to contact us:

• Email: support@thevintageartefacts.com
• Phone: +91 7838040470